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Customer-service

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We are happy to help you and will get back to you as soon as possible. 
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Need help or have feedback? Our line is open

If you need support, our global team and local experts are available. Do not hesitate to share feedback - it helps us grow.

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Ressources

Need a document? Find it in the Resource Center

Access all documents, videos, articles, e-learning modules, and additional resources related to all our products.
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We aim to please. Our services for you

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Help is near. Contact our service hotlines

Customer Service: +1 800 426 6331 (ext. 1108)

Tech Support: +1 800 426 6331 (ext. 1109)

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Tailored to your needs. Our service packages

Every patient has individual needs, and so does every care provider. With our range of service options, you can choose the service that best fits your individual needs and plan your costs more efficiently.

Explore our service packages
Explore our EMS service packages
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Education and training. For clinicians and technicians

From sophisticated online training tools to in-depth training sessions on site, our onboarding concept for new customers won’t let you down.

Academy for clinicians
Academy for technicians
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Flexible financing solutions. From Hamilton Medical Financial

Every patient has individual needs, and so does every hospital. With our service options, we try to offer you the service that fits your individual support needs and help you to plan your costs efficiently.
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Hot topics! News for Ventilation Geeks and CO2ntrol Freaks

Stay up to date with all the latest news and educational materials on hot topics in mechanical ventilation.

Our newsletters
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Cybersecurity. Latest updates and reporting issues

We place great importance on the integrity, security, and privacy of our solutions and the data they generate.

As part of our commitment to creating and maintaining solutions with state-of-the-art security, we constantly provide updates and patches to protect them against vulnerabilities.

Cybersecurity