Carefree maintenance and support. Our service packages

Facilities with limited in-house technical support will benefit from our all-inclusive package. It enables you to easily forecast costs for the full life cycle of your equipment, and minimize unplanned expenses. We take care of everything for complete peace of mind.

The comprehensive maintenance package includes the annual preventive maintenance and any corrective maintenance to rectify malfunctions in the equipment, including parts, labour, and travel.

To ensure optimal ventilator performance an annual preventive maintenance (PM) is required. Our field service team will perform the PM on-site to keep your equipment in top shape and minimize downtime.

This eliminates most problems before they occur. It is the most cost-efficient way to care for your equipment with the least internal effort, and can help ease the workload of your in-house Service Technicians.

Happy to do the pre-planned maintenance of the ventilators and leave the repairs to the experts Hamilton Medical offers the repairs only package. Repairs are few and far between so when a tricky one arrives this package allows you the peace of mind that the repair will be carried out by the team that are experts in diagnosis and repair.

This package covers the rectification of technical malfunctions in the equipment and includes two spaces on the frequent service training courses for hospital technicians at the Hamilton Medical Head Office in Birmingham.

We provide a Return to Base Package for our portable ventilators, supported by a dedicated workshop engineer at Hamilton Medical UK. Should you require it, we offer a loan device for your convenience while your ventilator is being serviced.

Hamilton Medical offers frequent service training courses for hospital technicians at the Hamilton Medical Head Office in Birmingham. If multiple Service Technicians need to be trained for the same customer training can also be organized on-site.

The training consists of two full days of instruction per ventilator. Participants learn how to perform mandatory preventive maintenance, test software, as well as calibrate and repair Hamilton Medical devices. The certificate received after successful completion of the service training modules is valid for three years.

The training costs for 1 Service Technician is included with each purchase and covers the training sessions, meals, and accommodation when necessary.

All Hamilton Medical devices come with a two-year factory warranty. Factory warranty covers all corrective maintenance including parts and labour, and includes year one preventive maintenance.

During the factory warranty period, the warranty can be extended for up to 6 years (8 years total). The warranty extension must be purchased within the two-year factory warranty. Extended warranty covers ventilator parts and accessories for the duration of the warranty. The warranty does not include the costs of labour and travel expenses for repairs or pre-planned preventative maintenance.